Frequently Asked Questions
Everything you'd want to know before you call - how fast we respond, what it costs, and what actually happens next.
Call Now 8001026110About The Service
Who is Emergency Services 24H?
Emergency Services 24H is a UK-wide telephone dispatch line connecting you to a vetted, insured local electrician, plumber or locksmith. When you call, our team matches you with the nearest available tradesperson and confirms a price and estimated Arrival Time before anyone is dispatched.
Are you the electrician, plumber or locksmith who does the work?
No. We operate the dispatch line and vet the tradespeople in our team, but the person who attends your property is a vetted, insured local professional - not a direct employee of Emergency Services 24H.
How is this different from calling a tradesperson directly?
Calling us means you don't need to search for or vet someone yourself in the middle of an emergency. One number connects you to our dispatch team, who match you with someone qualified and available right now, in any of the 9 regions we cover.
Which areas of the UK do you cover?
All 9 official English regions: Greater London, South East, South West, East of England, West Midlands, East Midlands, Yorkshire and the Humber, North West and North East.
Response Times & Availability
How quickly can someone reach me?
Most call-outs are reached within our 30-60 minute average, day or night. We dispatch whoever's nearest and available rather than the next name on a rota.
Are you really available 24/7, including weekends and bank holidays?
Yes. Our dispatch line is open every day of the year, with local tradespeople already working across the regions we cover.
What counts as an emergency?
Anything that can't safely wait - burst pipes, no power, being locked out, a broken lock, or a boiler that's failed with no heat or hot water. If you're not sure, call us and describe the problem, and we'll advise on how urgent it is.
Is response time different depending on where I live?
No. We dispatch whoever's nearest and available, so response time follows the same standard across every region we cover, though more remote areas can occasionally take a little longer.
Pricing & Payment
How much will it cost?
You're told the call-out cost and the likely job total on the phone, before anyone is dispatched. The tradesperson confirms the full price again once they've assessed the job, and nothing further is charged without you agreeing first.
Do I pay before or after the work is done?
You pay after the work is completed and you've confirmed you're happy with it. You'll pay the tradesperson directly, usually by bank transfer, and they'll provide an invoice.
Are there any hidden fees?
No. The price is agreed on the phone and confirmed again on site before work starts. If anything changes once the tradesperson can see the job in full, they'll tell you before continuing.
Do I still pay if I decide not to go ahead with the repair?
This depends on the trade and the specific job. Our team will confirm the call-out terms with you on the phone before you decide whether to go ahead.
The Trades We Cover
Which trades do you cover?
Emergency electricians, plumbers and locksmiths, all vetted and insured, dispatched from the same number.
Can I get more than one trade out to the same address?
Yes. If you have separate issues - say a lock and a leak - we can dispatch more than one tradesperson. Just mention everything you need when you call so we can arrange it.
Are your tradespeople vetted and insured?
Yes. Every electrician, plumber and locksmith in our team is vetted and insured before they take a call-out.
Do you cover businesses and landlords as well as homeowners?
Yes. We dispatch to residential properties, rented homes, and businesses across every area we cover.
Booking & What To Expect
What happens when I call?
You describe the problem and your location, we match you with the nearest available tradesperson, confirm a price and estimated Arrival Time, then dispatch them straight to you.
Do I need to be home when the tradesperson arrives?
Yes, someone needs to be present to give access and confirm the job before work starts.
How will I know who's arrived at my door?
Ask for ID before letting anyone in. Our tradespeople expect to be asked, and will show identification or proof of who they are.
Still have a question?
Call us and speak directly with our dispatch team - available 24 hours a day, 7 days a week.
Call Now 8001026110