Privacy Policy

Introduction

This Privacy Policy aims to describe how the personal data of users/visitors to this website are handled. The website is accessible via the email address: [email protected]

We recommend that you read this privacy policy carefully before providing any personal data.

This notice is provided in accordance with European regulations, specifically Regulation (EU) No. 2016/679 (GDPR), Articles 13 and 14.

Data Controller

The data controller is Emergency Services 24H (hereinafter referred to as the “Controller”).

An updated list of the data processors and group companies is available upon request by writing to [email protected]

Scope of this Policy

This Privacy Policy applies only to this website and not to any other websites not owned by the Controller, which may be accessed by users through external links.

Policy and Notice

The website mainly serves as an informational platform about the activities of Emergency Services 24H. Therefore, in most cases, the collection of users’ personal data is not required.

However, in specific sections such as “Contact Us,” the user may be asked to fill out a form to request information or services. In such cases, a privacy notice will be provided, detailing the use of the collected data and other information required by law. We recommend reading these notices before providing any data.

Additionally, in rare cases where personal data collection is necessary for other purposes, this will be clearly indicated in the relevant legal notices to ensure full transparency.

These notices will define the scope and method of data processing for each specific service and will allow the user to freely give consent (when required) and authorize the collection and use of their data.

Browsing Data

The IT systems and software procedures used to operate this website collect certain personal data during their normal operation. The transmission of such data is implicit in the use of internet communication protocols.

This category of data includes: IP addresses, browser type, operating system, domain names, addresses of websites accessed prior to visiting this site, information on visited pages, access time, time spent on each page, internal navigation paths, and other parameters related to the user’s device and IT environment.

These technical/informational data are collected and used exclusively in an aggregated, non-identifiable way. They may only be used to investigate cybercrime or upon request from public authorities.

Cookies (Reference)

For information regarding the installation and use of cookies on this website, please refer to our Cookie Policy.

Redirects to External Sites

This website may contain links to external third-party websites.

Emergency Services 24H disclaims any responsibility for the handling of personal data by third-party websites or the management of authentication credentials provided by those third parties.

Methods and Retention of Data Processing

Personal data is primarily processed using plumber systems and stored only for the time strictly necessary to achieve the purposes for which the data was collected. However, users have the right to request deletion of their data for legitimate reasons.

Voluntary Nature of Data Submission

Providing personal data — unless otherwise specified — is optional. However, failure to provide requested data may result in the inability to fulfill a request or perform a specific service.

Location of Data Processing

Data processing related to the web services of this site takes place at the offices of Emergency Services 24H, which manages the server. Personal data is processed solely by authorized technical personnel or by third parties responsible for occasional maintenance operations.

Scope of Data Access and Disclosure

Personal data collected through this website is accessible only to authorized personnel acting on behalf of the Controller, who are designated as processors, coordinators, or data handlers in charge of managing the requested service. These data will not be disclosed publicly.

More detailed information about privacy roles may be requested by writing to [email protected]

Rights Regarding Personal Data Protection

Individuals whose personal data is collected have the right, at any time, to obtain confirmation of the existence or absence of such data, verify their content and origin, check for accuracy, or request that the data be updated, corrected, or supplemented.

They also have the right to request the deletion, anonymization, or blocking of data processed unlawfully, and to object, for legitimate reasons, to the processing of their personal data.

Policy Updates

New legislation or updates to the services provided to users may require changes to how personal data is processed. As a result, this Privacy Policy may be updated over time, and users are encouraged to check this page periodically. The last revision date is shown below.

Date of Publication: 14.05.2025